Legends, Super Helpful
Obnoxious manager, altering contract to suit his personal needs. I use Hertz regularly, since, unlike many other companies, it does not try to catch you out with nasty surprise fees. This time, however, the day after I booked, a man, who introduced himself as the branch manager Ali called telling me that despite what the confirmation email says, I get no grace period and have to return the car half an hour before the time I paid for, as "this is how they work here". Once at the airport, I pointed out that their closing time is 9 pm and not 6.30 pm on Sunday, but he didn't care what was in the confirmation email. I asked whether that means that I'm going to get a discount or a credit voucher, but his response was most rude: "I don't understand what you're talking about". He agreed to email me the altering of contract confirming that I did not accept the alteration, and to this day, over a week later, I haven't received it. I have submitted a complaint and hope that Hertz address this issue with this staff member that does not do any favours to the company's good reputation.
Friendly staff.
Hertz Car Rental Ballina Airport is an Australian Car Rental based in Ballina, New South Wales. Hertz Car Rental Ballina Airport is located at Ballina Airport, Southern Cross Dr, Ballina NSW 2478, Australia.
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