They do not do returns on purchases made that same day.They have this posted very small in the store. My fault for not looking for the sign. I understand this. I found the same book at a larger retailer for more than half the price (exactly the same, cover and everything). After I told who I believe is a manager/owner it was explained to me that they cannot compete on pricing with larger retailers. Again, I understand this. she offered, begrudgingly a store credit for the not-even-out-of-the-bag books, which I had to take. however, I have been working retail for years, small business and big business. I have also been shopping with this store chain for years, bought hundreds of books with them. looking after your customers is what keeps you around. I would have been happy to keep my money there if I had have received amazing customer service during my initial visit. I did not. I had to chase down the employee when no one else was in the store, and then had to convince her to show me where the book was rather than her pointing across the room at a wall that has 300+ books. Perhaps if they stocked books I couldn't easily get else where, but I know that they do not. I like going to a book store rather than a big retailer or online, but i work hard for my money and I will spend it where I get looked after. Sad to say that when I spend my store credit, it will be the last time i spend money with this retailer.
Its nice to roll in to a book shop or any shop for that matter, and find the staff knowledgeable and helpful. Old fashioned quality service with a smile. Love it.
Just a basic bookshop, then basic bookshops are still good. Some interesting titles here though.
The Book Warehouse Ballina is an Australian Book Store based in Ballina, New South Wales. The Book Warehouse Ballina is located at 165 River St, Ballina NSW 2478, Australia.
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